Refund policy

Product or Service

Return / Replacement

Refund

Supplement, medications and other consumables

In accordance with federal and state law, no returns or replacements will be permitted once the order is processed

·       Unfortunately, except for limited instances where the product was delivered damaged, we are not able to offer refunds to preserve product quality.

·       Upon receipt of your product, please let us know about any damaged or punctured packaging within 24 hours of receipt. If you experience a reaction to the supplements or medication, please contact your wellness concierge or support@10xhealthsystem.com.

Precision Genetic Test (PGT)

If your product is defective or damaged, please follow the Defective Items process below and please contact support@10xhealthsystem.com

·       If the test has not been shipped, we are able to provide a full refund upon request.

·       If the test has been shipped, but your sample hasn’t been mailed, we are able to provide a full refund minus a $45 processing fee.

·       Once the sample has been mailed for processing, we are unable to provide any refunds.

Methylation Genetic Test (MGT)

If your product is defective or damaged,please follow the Defective Items process below and please contact support@10xhealthsystem.com

·       If the test has not been shipped, we are able to provide a full refund upon request.

·       If the kit has been received, but the sample hasn’t been mailed, we are able to provide a full refund minus a $35 processing fee

Gut Health Test

 Blood Test

N/A

·       A blood test can be refunded, if the requisition form has not been utilized and the blood draw is incomplete.

·       Once the blood sample has been drawn, a refund is not able to be provided.

Clinical Services

N/A

·       Clinical services may be refunded if you have not used the service(s).

·       Once the clinical service(s) has been rendered, no refunds will be issued.

Echo Hydrogen Flask

·  10X offers a 5 year limited warranty  on all 10X branded bottles.

· Please see Warranty for more information.

·       Please see Warranty for more information.

·       Once the bottle has been shipped, we are unable to provide a full refund.